Policies

Your Soma stylist has the training and intuition to know what hairstyles will look best on you and will explain how they may fit your needs. Watch and interact with your stylist while he or she is doing your hair so you can learn how to recreate the style at home. Put yourself in the hands of a trusted expert—the best way to ensure the look you desire is to entrust our talented and experienced staff.

Aveda’s service reputation is built on the philosophy that learning never ends. Our stylists learn to execute their own vision in a way that best suits your wants and needs.

The Soma Commitment
If you are having a challenge with any service performed at Soma please call us within 7 days of the originally scheduled service so that we may address any concerns. Please note, we cannot guarantee color services performed by our technicians without the use of suggested Aveda products for home use.

As always, the team at Soma thanks you for your patronage and looks forward to any suggestions that will assist us in meeting and exceeding your expectations. Additionally, since we work as a team to provide you with an ideal experience we encourage you to explore the services and techniques of our team of providers to find the which best suits your personal fit.

Refunds
Any guest requesting a refund must come in for an in-person consultation with the owner within 7 days of their original appointment prior to request being approved.

Pre-booking
Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time that fits your schedule.

Appointment and Cancellation Policy
A credit card is required for booking all services. If there is no card on file you may book immediate walk-in appointments only.

If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. Failure to provide this notice will result in the FULL cost of the service

Exchanges
Concerning purchases, we will gladly exchange an Aveda product that was purchased in our salon within 7 days of purchase equal or lesser value for another product, though promotional pricing will not be extended.

Guest Safety
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa area at any time and must be accompanied by an adult at all times.

Miscellaneous and Payments
Soma Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, American Express and cash are all accepted methods of payment.

Parking
Parking is available throughout the shopping center and all garages are free for up to 3 hours.  The closest garage to Soma is adjacent to the salon and is called the Artisan East garage.

MBTA
We are conveniently located near major train and bus stops at Assembly Row. We are minutes from Downtown Boston via Orange Line.

Specialty Consultation Policy

At Soma Salon & Spa, we believe in taking the time to properly understand your hair goals, assess your hair, and create a personalized plan before beginning certain specialty services.

Complimentary consultations are available for up to 15 minutes. If a consultation requires an in-depth conversation, detailed hair assessment, extensive planning, or takes longer than the complimentary 15-minute consultation, a $35 consultation fee will apply.

This may include:

• Color corrections
• Major color transformations
• Going significantly lighter or darker
• Previous box color or at-home color
• Fashion/vivid color
• Hair extensions
• Bridal
• Any consultation requiring additional time and planning beyond the complimentary 15 minutes

The consultation allows your stylist to discuss your hair goals and history, assess the condition of your hair, determine what is realistically achievable, discuss the recommended service plan, and provide an estimated investment.

The $35 consultation fee will be applied toward your future service when you proceed with booking the recommended appointment.

Consultation fees are non-refundable for missed or canceled consultations without the required notice.

Our goal is to ensure that every guest receives a thoughtful, personalized experience while respecting the time and expertise of our stylists.

Thank you for trusting Soma Salon & Spa with your hair.